123 Terminal Ave. Nanaimo, BC
Canada V9R 5C6

Ph: 250-753-5123
Fax: 250-753-5125

Getting Your Vehicle Repaired (ICBC Express Valet)

  1. ICBC will give you an Express Qualified claim number

  2. Select and phone an ICBC Car Shop Valet Participant from the list provided by ICBC. Have your claim number, registration number and damage details ready

  3. Make an appointment to have your vehicle estimated. In some cases you may be able to leave your vehicle for repair at the same time. If parts are to be ordered you may have to make another appointment to have the repairs completed

  4. Make sure you are not going to have to pay extra. You will have to pay extra for any work you approve that is not outlined on the ICBC estimate form. No repair should be made without prior approval of an ICBC claims adjuster

  5. If you are satisfied with the work, sign the Claim Estimate Form

  6. You may have to pay the repair shop the amount of your policy's deductible before they will release your vehicle. If you feel the deductible and/or other claims related charges should be waived by ICBC it is a good idea to have this sorted out with your adjuster before you arrive to pick up your repaired vehicle

Getting Your Vehicle Repaired

  1. ICBC will give you a Claim Estimate Form. (Don't lose this)

  2. Take your auto and estimate form to the repair shop of your choice

  3. Make sure you are not going to have to pay extra. You will have to pay extra for any work you approve that is not outlined on the ICBC estimate form. No repair should be made without prior approval of an ICBC claims adjuster

  4. If you are satisfied with the work, sign the Claim Estimate Form

  5. You may have to pay the repair shop the amount of your policy's deductible before they will release your vehicle. If you feel the deductible and/or other claims related charges should be waived by ICBC it is a good idea to have this sorted out with your adjuster before you arrive to pick up your repaired vehicle